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Shipping & Returns

 All items are inspected before dispatch and are carefully hand-packed.We do our best to ship your purchase as soon as your payment has cleared, including at weekends.


Payment

We ONLY accept PayPal payment now. 

 

Shipping Method

We offer Registered Air mail and competitively priced DHL shipping service. Air mail is calculated per 10g, starts from 2USD including handling and package fee. Please use estimator in your shopping cart to check the freight.      

Before you choose DHL shipping option, please check out this post: http://iteadstudio.com/notification/dhl-express-shipping-available-now.


Shipping Time

Air mail takes 10 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn’t guarantee a timely delivery but will perform the best on our side. 

If your order by air mail is notified as “shipped” for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/ reship in the worst case.

 

Customs, Duties and Taxes

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.

 

Address confirm

After you payment has cleared we will sent you a confirm E-mail to confirm your address, and if we don’t receive the address change notification , we will ship your order according to the shipping address you provided. Please notify us any address change before your order is marked “processing” to avoid parcel loss.

 

Reception

With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can’t be held liable for any damage that may have occurred in transit.

 

Warranty & Return

We guarantee to replace faulty goods. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a fault with the product. Product exchange is our normal policy, with refunds in exceptional cases.

For Cooling Off Period, By law, you have 7 days from the date of receipt of the goods in which you can cancel the contract - if you don't satisfy with the goods your got within a week, you can send the items back and get the refund. But you need to pay for the twice shipment for both delivery and return.

 

Another Question: 

 

1. How can I pay?

To make your shopping experience a straightforward one,our preferred methods are PayPal (it is quick and easy to sign up for an account at paypal.com if you do not already have one)

2. Do you ship to my country?

Of cause. We ship worldwide

3. Will I be charged customs?

As we know ,this hardly ever happens,but in the extremely unlikely event of a charge this would be your responsibility

4. Can I choose the DHL shipping?

Please check if you are in the remote area , we don't provide the DHL remote area delivery now

5. Any warranty for my purchases?

All products (except electronic components) from here have warranty with free swap, please refer to Return section for more details

6. I am a reseller/wholesale, can we cooperate?

Why not ? We are always looking for honest business partners everywhere, feel free to email us, your enquiries will be seriously handled, they are very important to us. Please be reminded that looking for long term and happy business relationship is one of our business goals

7. I want to develop my own custom product, what can you do?

After we received and understood your draft and/or idea, we'll start a meeting here to work out development costs for you, if you can let us have the initial order size, we can also calculate total costs including shipping for the first prototype. Just pass us the head scratching works in developing, you only have to target on marketing

 

ITead Studio